Returns and Exchanges

At Groovy Cats n Dogs we always want pets and their parents to be ‘ultimuttly’ satisfied! We gladly accept returns for items purchased in our store or through our website. If the item was purchased at our store, just bring the item in new condition with the tags and the original receipt back to Groovy Cats n Dogs store for an easy refund or exchange. After 30 days and up to 60 days from date of purchase, refunds will be issued in store credit only.

Web Returns and Exchanges

If an item isn't working out for your dog or cat or you think that you've received a defective item or item in error please email us at support@shopgroovycatsndogs.com or call us at 1-888-000-0000 and we'll do our best to help! Remember that pets should be supervised when playing with toys, as no toy is completely indestructible.

Orders placed online can be returned to our store or to our Returns Department at the address below. To receive credit items must be returned in new condition with tags and the receipt included. Shipping charges are not credited on any returns purchased from our online store.

ShopGroovyCatsNDogs.com
Returns Department
10213-B Lake Carroll Way,

Tampa, FL 33618

When shipping your return be sure to include a copy of the packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account.

Due to our rapidly changing inventory, ShopGroovyCatsNDogs.com does not recommend exchanges for online purchases. To guarantee that the items you like are in stock please contact us, or place a new order online at any time and send the returned items back to us for a refund.

Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the address above.

Shipping Options and Rates

Groovy Cats n Dogs has partnered with UPS to provide the fastest and most reliable shipping options available. All ground shipping orders including expedited, large orders and oversized items will be shipped through UPS. Most orders ship within 1 business day after credit card approval, please see below for more information on available shipping methods. Orders shipped to Hawaii or Alaska may be subject to additional shipping charges. We are unable to ship to PO boxes at this time.

Once your order ships you will receive a confirmation email with your UPS Tracking Number. Orders may arrive in multiple packages as we ship directly from our store and some items ship directly from the designer.